Refund Policy

By making a payment to Stellar Education Australia Pty. Ltd. (acting as an education agency), students agree to abide by:

  • The refund policy of their chosen education provider, as detailed in their offer letter.
  • Stellar Education Australia Pty. Ltd.’s refund policy, as outlined below.

General Refund Terms

Refund requests for tuition and enrolment fees are primarily governed by the respective education provider’s policy. In addition, Stellar Education Australia Pty. Ltd. applies administrative fees for processing refund requests:

Visa Refusal:

  • An administrative fee of AU$330 applies for processing refund requests due to visa refusal.
  • No administrative fee is charged by Stellar for processing Overseas Student Health Cover (OSHC) or Overseas Visitors Health Cover (OVHC) refunds if the visa was refused offshore.

Student-Initiated Cancellation (other than visa refusal):

  • An administrative fee of AU$660 applies.
  • An additional fee of AU$110 applies if assistance is required to cancel and process a refund for OSHC or OVHC.

Exception: If the student has commenced their course and the education provider offers no refund, Stellar will waive the AU$660 cancellation fee. However, the AU$110 health insurance administration fee may still apply.

Important Note: These administrative fees are separate from any deductions imposed by the education provider’s own refund policy.

Changing Country with Stellar (Transferring Studies)

Students who wish to transfer their studies to another country using Stellar’s services must meet the following conditions:

  • Students must provide proof of enrolment at the new institution through Stellar before initiating any refund requests.

Visa Refusal – Transfer to Another Country:

  • An administrative fee of AU$330 applies.
  • Stellar will provide a refund of AU$200 (or equivalent) after:
    • The student secures a visa for the new country; AND
    • Commences studies in the new country.

Student-Initiated Cancellation – Transfer to Another Country:

  • An administrative fee of AU$660 applies, plus AU$110 for health insurance cancellation assistance (if required).
  • Stellar will provide a refund of AU$300 (or equivalent) after:
    • The student secures a visa for the new country; AND
    • Commences studies in the new country.

Unsuccessful Transfer to Another Country:

  • If the student’s visa application for the new country is refused or enrolment is cancelled again, previously paid administrative fees to Stellar are non-refundable and non-transferable.
  • Any subsequent refund requests related to another new country will be treated as a new case, subject to the same terms and fees described above.

Non-Refundable Costs

The following expenses are strictly non-refundable under any circumstances:

  • Visa application fees
  • Genuine Student (GS), Genuine Student Supplementary Statement (GSSA), Genuine Temporary Entrant (GTE), or Statement of Purpose (SOP) assessment fees
  • Professional fees for visa or migration agents
  • Fingerprinting or biometric fees
  • Health examination fees
  • Translation fees

Stellar Education Australia Pty. Ltd.

Last reviewed 20 September 2025